This cancellation policy applies to all ArganSports tours, including:
Gravel Biking Tours
Mountain Biking Tours
On-Road Biking Tours
City Biking Tours
Culinary and Spa Biking Tours
2. Standard Cancellation Terms
2.1 Cancellation by Customer
Cancellations made more than 48 hours before tour start time:
25% of the total tour price will be charged as a cancellation fee
75% of the tour price will be refunded
Cancellations made within 48 hours of tour start time:
50% of the total tour price will be charged as a cancellation fee
50% of the tour price will be refunded
2.2 No-Shows
Customers who do not arrive for their scheduled tour without prior notice will be charged 100% of the tour price
No refund will be provided for no-shows
3. Modification Policy
3.1 Tour Date Changes
Tour date changes requested more than 48 hours in advance:
One free date change permitted, subject to availability
Additional changes will incur a 10% administrative fee
Tour date changes requested within 48 hours:
Subject to availability
25% modification fee applies
3.2 Tour Type Changes
Changes to tour type are subject to availability
Price differences will be charged or refunded accordingly
Standard cancellation policies apply if the new tour type is unavailable
4. Refund Process
Refunds will be processed using the original payment method
Processing time: 5-10 business days
Refunds will be issued in the original currency of payment
5. Special Circumstances
5.1 Weather Conditions
If ArganSports cancels a tour due to severe weather conditions:
Full refund provided, or
Option to reschedule at no additional cost
5.2 Medical Emergencies
Cancellations due to medical emergencies with valid documentation:
Full refund minus 10% administrative fee, or
Option to reschedule at no additional cost
Medical documentation must be provided within 72 hours of cancellation
6. Group Booking Cancellations
Groups of 6 or more participants:
Cancellations more than 7 days in advance: 25% cancellation fee
Cancellations within 7 days: 50% cancellation fee
Cancellations within 48 hours: 75% cancellation fee
7. Contact Information
For cancellations or modifications, please contact us immediately at: ArganSports Rue Fatima Al Fihria Marrakesh 40000 Morocco Email: info@argansports.com Phone: +212 661 775099
8. Discretionary Considerations
ArganSports reserves the right to:
Review cancellation requests on a case-by-case basis
Make exceptions to this policy under extraordinary circumstances
Request supporting documentation for special circumstance claims
9. Policy Updates
This cancellation policy may be updated periodically. Any changes will
be posted on our website and will not affect existing bookings.
